12/8/2017 1013am ticket# one-2924779250 want my money refunded again it is now 15 days to Christmas my household is wreck and not a soul from empire has referred to as me in any way. I have needed to get in touch with them constantly to receive solutions. I asked for that I do not manage Lisa or Justin, I just want my a refund and Otherwise I will probably be planning to smalls statements courtroom and having a legal professional to get my a reimbursement. They mounted this on Nov 29th 2017 and I are already contacting just about every other day without having motion or reaction from Empire.
The more I analysis and take a look at to uncover assistance on your site, I discover this is apparently a sample with Empire. The horrific tales I’ve examine are all way too similiar!!
September 9, 2018 at eleven:22 pm On September 8, 2018 Employee Jose Hernandez came to my property to complete hardwood flooring lnstallation on my stairs and l’m extremely upset with the get the job done which has been performed. The worker Slash the hardwood ground content incorrectly and you'll see Area in between hardwood flooring substance about the ways. The worker has nails and holes during the hardwood ground product on thirteen measures. When l asked Jose Hernandez concerning this and why l can see nails popping out on the hardwood flooring product he mentioned This is actually the way it’s suppose to be and he’s finished all he can do. I’m genuinely upset mainly because l truly feel he is insulting my intelligence by telling me this for the reason that He's suppose to get a accredited contractor who focuses on carrying out this perform and to tell me This is often how it should be is unfortunate.
We'd like it for being put in by December 16th and also have gotten no-one to talk to us, respond to our phone calls, or connect with us back again. I've tried each other doable way to help make this installation transpire.
He was proper, the stairs seem wonderful!! They worked properly to the evening (right up until just after 7 PM) to complete The task. They begun late and The work was very professionally finished for a really acceptable price tag. The only real purpose I provide them with 4 stars is for remaining late with no warning. Or else, they exceeded expectations for the value level.
There was Certainly no “customer” in his Customer Service. It was plain to us that the method was his way or no way. He wasn't ready to even take into consideration the situation.
February 20, 2018 at two:58 pm We had berber carpet installed in September of 2016. By November, the carpet was falling aside, frayed and appeared to be a minimum of 20 years previous. An inspector was out and instantly said that this was a maker’s defect And they might deliver a revenue person out for us to choose a completely new carpet to generally be installed at no extra cost to us. We met Along with the income person, selected another carpet and set up a time (February 2017) for installation. By August, seams ended up failing and it took right until November 4th for an inspector to come back out, just take images and tell us that we should listen to anything back again in a couple of days. Each week passed and we had not read from everyone. Destruction receiving even worse, holidays approaching. I had been phoning everyday and could not talk to everyone nevertheless the “connect with Centre folks” – who had been amazing – comprehending and as valuable as their job restrictions may very well be. I been given a letter from the mail stating they had been attempting to attain me and could I you should phone a certain number. I did so and I was instructed they have been leaving messages for me day by day – REALLY?! Because I really like residing with ruined carpet; Particularly approaching the holiday entertaining time in the 12 months!!!! Absolutely everyone else on the earth could access me but Empire Carpet!
All they may do was lay the weakened carpet about the region to safeguard my pets from damage. So the next morning I referred to as to determine every time they were coming. I used to be advised to get in touch with again in about thirty mins Considering that the installers weren't all assigned still. I termed back again an hr later and nobody could give me any facts in any way. Ultimately I acquired maintain of someone who explained they termed me to say my carpet was not available until Aug 14. Very first no person identified as me and when I hadnt known as I'd personally nevertheless be sitting here waiting.
April 27, 2018 at 11:16 am I've experienced the WORST knowledge with Empire And that i won't ever advocate nor use them for my personal or rental’s as I have before… The 1st challenge was we were being all established to move into our residence on Tuesday April sixteenth for the reason that Empire would then be completed Using the carpet put in together with the tile inside the kitchen… Very well the day of carpet install they cancelled. this now has set us back each week simply because we ended up instructed the carpet needed to go in ahead of the tile… So now we experienced to pay for One more 7 days hire along with storage. Upcoming situation,, So now they say they need to tile 1st simply because carpet installers were being booked, we reported good. Tile was to be performed on 21st and carpet over the twenty third.. If they arrived to install the tile, they recognized our income guy mentioned it absolutely was laminate that essential taken up, when the truth is it absolutely was ceramic.
We all know delays are annoying, and we sincerely apologize for your inconvenienced this has triggered. We’ll be subsequent up with you shortly to even further focus on the completion of one's installation.
September 1, 2017 at 3:13 pm I'm producing in regard into the work done on installation of tile in two bathrooms and an entryway very last 7 days! The work was so inadequately completed that we now have repair service function to perform. Mortar was still left all over floors, and specks still left which will only be cleaned by getting down and cleaning with wire brush, tile by tile. Grout was placed Beneath the baseboards which now glimpse dirty, mortar was remaining around baseboards, walls, and toilets, tubs, and doorways. Harm was done to at least one wall that have dings on them. Some pieces of tile are certainly not even and sticks up! Very apparent. This is the journey in excess of challenge, since it’s correct in the doorway! Spent a few hrs cleansing just to have the ability to go into bed and utilize the toilets.
He expounded around the great guarantee of your sample I selected (whilst NEVER giving me a guarantee in hand). I should have bailed then and there, my undesirable.
Be sure to Get hold of Chrissy at 206-898-XXXXX or at the above mentioned e-mail tackle of cjjaxs at gmail.com to finalize your final decision as I is going to be from city right up until Monday of up coming week as I must travel to Mississippi to bury my brother (When the hurricanes enables us to do this.)
October 5, 2017 at nine:fifteen am Today (October 5th) Empire was imagined to put in carpet in our daughter’s bedrooms. We acquired a phone simply call today to at 730am to inform us the carpet isn’t in inventory and they don't know when It will probably be in inventory. We hired a painter to return in and complete their rooms in panic we would not make the deadline of today October 5th. You are able to’t explain to me that Empire didn’t know the carpet wasn’t in stock a couple of days back. We are empiretoday com reviews certainly dissatisfied that we put in The cash for your painter (he arrived the final two evenings to finish) and that no one knowledgeable us till the date of delivery the carpet wasn’t in.